What you're paying for is never having to think about it. Here's how we make that real, in plain terms.
Before anyone from Meridian sets foot in your office, they've been trained to our written hotel standard, on your checklist, by our leadership team. The same person comes every week and learns your space: which door sticks, where the boardroom chairs go, what never gets touched.
At the walkthrough we agree your service day around your hours: every Thursday, or before every Monday. Your team can expect a fresh start. If a stat holiday moves a visit, we tell you in advance so you can tell your team, never after.
Each clean is recorded in a shared log with notes: what was done, anything we noticed, anything you should know. Open it any time. It's your proof, and it's how we hold ourselves to the standard.
If something isn't right, tell us once. A Meridian Quality Representative is in your office within 24 hours to see it and make it right. Not a phone call, a person.
Every Meridian cleaner is police and vulnerable-sector checked and WHMIS certified. Nothing on a desk is read or moved; if we lift something to clean under it, it goes back exactly where it was. We're insured, licensed and WCB covered, so nothing that happens in your building becomes your liability.
If you are leaving another company, tell us your notice period. We set your start date for the day after it ends, draft the cancellation note for you to send, and handle keys, alarm and first-visit reset. You change cleaners without changing your week.
A heater that isn't working, a tap that drips, a door that doesn't latch. We've run offices; we know these are the things that eat an office manager's week. When we see one, it goes in your log, and if it helps, we'll draft the note to your building or vendor so it's one less thing on your desk.
One named cleaner, introduced to you before their first visit, police and vulnerable-sector checked, WHMIS certified, and trained to our written standard. If they're ever away, you'll know who's covering before they arrive.
Tell us once, by note in your log, text or call. A Meridian Quality Representative is on site within 24 hours to see it and make it right. Your log also shows you every visit, so you never have to wonder whether we came.
A 12-month agreement earns a 5% saving and locks your rate for the year. If you'd rather start month-to-month at the standard rate, you can, and move to the 12-month rate whenever you're comfortable.
Yes. Most clients choose after hours or the weekend so nothing interrupts a meeting or a session. We agree the day and window at the walkthrough and keep to it.
Yes. Medical-grade spaces are cleaned at our medical rate, which covers hospital-grade disinfectants and clinical protocols, and we confirm your clinic's requirements at the walkthrough.
Tell us and we make it right. Meridian carries commercial general liability insurance and every cleaner is covered by WCB, so neither a broken item nor an injury ever becomes your liability.
Two minutes for an estimate online. Thirty minutes on site for a firm price, in writing, within one business day.