Anna Khlgatian
Anna spent a decade leading hotel operations, including the front office of JW Marriott Edmonton ICE District from before its first guest and years as a Les Clefs d'Or concierge at Fairmont Hotel Macdonald, then five years as an operations director for a multi-location professional practice in Edmonton, where she managed the cleaning vendor herself. She knows exactly how much of an office manager's week a bad cleaner eats, because it was her week.
At Meridian she sets the standard, leads walkthroughs and audits, and owns every client relationship from the first call.
Quality Assurance Manager
Abhijit Pawar
Abhijit has spent twenty years running housekeeping and rooms operations in hotels, from The Oberoi and JW Marriott in Mumbai and Taj Hotels in Bengaluru to JW Marriott properties in Muskoka and Edmonton, where he led housekeeping for seven years and was named Leader of the Year. He has written the cleaning standards, trained the teams and run the daily inspections that keep a hotel immaculate.
At Meridian he sets the standard every cleaner is trained to, joins client walkthroughs and audits, and is one of the people who shows up when something isn't right.
Client Success Manager
Hayde Mancilla
Hayde has spent more than twenty years making sure hotel guests never have to ask twice. She grew up in the business at the Ritz-Carlton in Cancún, then spent thirteen years with Fairmont, running guest loyalty and satisfaction programs at Fairmont Mayakoba, Chateau Lake Louise and the Palliser, and leading Fairmont Gold at Edmonton's Hotel Macdonald. Her job was to read every piece of guest feedback, find the pattern behind it, fix it, and train the team so it didn't happen again.
At Meridian she does the same for your office. Hayde owns the client relationship after the walkthrough: she checks in on a schedule, follows up on any concern until it's closed, and makes sure what you were promised is what you keep getting.